Testimonials
Quality Solicitors Oliver & Co
"We knew adopting a formal marketing and sales tool was
fundamental to our strategic requirements, but it was about getting
the right tool. Many of the solutions we reviewed were too generic,
too complex, too unwieldy or simply too expensive. What made
smart stand out was the
fact that it has been written specifically for the legal market and
for lawyers - it's genuinely lawyer-friendly, very intuitive and
very slick. That's crucial if we are to successfully engage
everyone across the practice in the wider marketing effort.
Equally important was the fact that smart has been sensibly engineered
- it can be implemented and integrated in just a couple of days,
picked up with the minimum of training and has the features and
functions you really need, and none of the distracting frills you
don't. Its relevance, accessibility and 'fitness for purpose'
really appealed in the face of some of the bigger enterprise
alternatives, as did the affordable pricing."
Rowlinsons Solicitors
"The legal sector has a poor record of retaining clients, with
attrition rates running in excess of 60%. When clients don't feel
valued, they tend to go elsewhere and not only are you left
counting the cost of the lost business from that client but you
also have the cost of finding business to replace it. We've worked
hard over the years to retain and develop clients but we also
recognize manual processes can only do so much, and that a system
such as smart can give
us a real edge when it comes to proactive customer relationship
management."
O'Neill Patient Solicitors
"Our clients need to be sure we can continue to deliver
outstanding levels of service under any circumstances. Following a
review of our Disaster Recovery strategy, we decided that we needed
a new and improved technical solution based on the following key
goals: speed of recovery; flexibility; reliability and security.
The Smartlegal edge
offering meets all of these needs."
Quality Solicitors Jackson & Canter
"We're enjoying increasing enquiry volumes from both our WHSmith
Legal Access Point and our website, and we see clear as key to reducing the
resultant administrative burden while also improving monitoring,
task management and reporting."
McHale and Co Solicitors
"I chose to invest in smart CRM system as the simplest
way of generating more work from our existing clients, referrers
and business associates. We have great case management and accounts
systems but needed something that could integrate with these
systems and keep our contacts in one place and help manage our
cross-selling and marketing activities.
I opted for smart because its layout was very familiar from my
day-to-day desktop email application, and its functionality was
intuitive - I'm no computer guru but everything on the system makes
logical sense and so is easy to use.
I can't think of a better use of resources right now than keeping
up our existing relationships. The firm has been built on
networking and word of mouth recommendation; a smart-driven CRM
push seemed the obvious way to build on this."